How To Contact Us

We would love to hear from you! The absolute best way to reach us is through email or by using the contact form to the left. However, you may also contact us via text message or by phone. Your inquiries are important to us.
 

When To Expect a Response
 

Monday - Thursday: Inquiries received BEFORE 3 PM will typically be responded to by 9:00 PM the FOLLOWING business day or as soon as reasonably possible.

Friday: Inquiries received on Friday before 12 PM will typically be responded to by 9:00 PM the following Monday or as soon as reasonably possible.

Saturday-Sunday: Inquiries received over the weekend will typically be responded to by 9:00 PM the following Monday or as soon as reasonably possible.

Holidays: Inquiries received on Holidays will typically be responded to by 9:00 PM the next *BUSINESS day that we provide service or as soon as reasonably possible.

*Business Day = We communicate Monday -  Friday

We respond to all customer service related inquiries in the order in which they are received and in accordance with priority where we give the highest priority to service requests regarding our hosting servers, mail servers, new sales, and then clients with a maintenance plan. The times listed are typical response times for basic inquiries. For inquiries that require more complex answers or received during peak inquiry times, please allow an additional 3-4 days for an appropriate response.  We always respond as soon as reasonably possible.

Who Responds To Your Inquiry

We take tremendous care of each of our clients and respond as quickly as possible and with accurate answers that are needed for your particular situation. To do this we only allow trained website development professionals to assist you with customer service.  Please allow ample time for your question to be considered thoroughly by a professional.  

 Please note that we are highly intelligent sentient  beings with a normal maximum of one head, 2 arms, 2 legs, and the 10 fingers needed to respond to your email.  We reside from in the TERRAN system and live on planet earth.  If you need unearthly assistance, please realize that we are "on the case" in the best manner possible. 
 

How We Respond To Your Inquiry

We respond to all inquiries via email first whenever possible.   Often we need to express technical details that are best described in written form.  If you request a call back we are more than happy to accommodate you. If you have left a message for us via email, website form, text, or voicemail, you should expect that we will respond to the email address that we have on file for you.  If we do not have your email address, please be sure to include it in any correspondence you send us.

General Contact Information

Acera Technologies
P.O. Box 1095
Gaylord, MI 49734
Email: webdesign@aceratechnologies.com
 

NEW SALES, UPGRADES, and PHONE APPOINTMENTS

Please use the following phone numbers for new sales inquiries, scheduled phone appointments, and anytime during the fulfillment of a project. 

Toll-Free: 1-800-754-6912
(Used for New Sales, Upgrade Sales, Phone Appointments, and during project fulfillment)

Local: 1-231-622-1532
(Used for New Sales, Upgrades, Phone Appointments, during project fulfillment,  & for sending texting messages)

Fax: 1-800-754-7101
(Used about once per thousand inquiries and for unwanted advertisements - LOL... but true right?)