I Need Help With My Email

To create an email account:

  1. Login to cPanel and click Email Accounts.
  2. Fill in the name you want and select the domain name from the drop-down.
  3. Type the desired password twice.
  4. Change the quota if you want.
  5. Click Create.

*NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but it actually is not. If you wish to use it as an email address, you will need to create the corresponding email account.

You cannot create emails with a script or SSH.


Forwarders allow you to automatically send a copy of an incoming email from one email address to another.

To create an email forwarder:

  1. Log into cPanel.
  2. In the Mail section, click Forwarders.
  3. Under the Email Account Forwarders section, Click Add Forwarder
  4. Type in the Address to Forward
  5. Select a destination:
    • Forward to email address
    • Discard with error to sender (at SMTP time)
    • Advanced Options
      • Forward to a system account
      • Pipe to a program
      • Discard
    • Click Add Forwarder

To create additional forwarders so that emails can be copied and delivered to multiple destinations, simply repeat steps 3-5, choosing the same email address as the recipient.

Please be aware, a copy of the forwarded email will remain on the server as well. This means that eventually, the email box will reach capacity and stop forwarding messages. To avoid this issue, you can create a forwarder using a receiving email address at your domain that does not currently exist. By doing this, there will be no email box for a copy of the message to be saved in before the message is forwarded off of the server.

Deleting a Forwarder

To delete an email account forwarder or domain forwarder:

  1. Log into cPanel.
  2. In the Mail section, click Forwarders.
  3. For email account forwarders:
    1. In the Email Account Forwarder section, click Delete next to the forwarder you'd like to remove.
    2. On the confirmation page, click Delete Forwarder.
  4. For domain forwarders:
    1. In the domain forwarder section, click Delete next to the forwarder you'd like to remove.
    2. On the confirmation page, click Delete Domain Forwarder.

Email Domain Forwarders

Domain Forwarders will forward all emails from one domain to another. To create a domain forwarder, follow the instructions below.

Note: Emails will be forwarded to email addresses with matching usernames, meaning that emails sent to joe@example.com would be forwarded to joe@newdomains.com.
  1. Login into cPanel.
  2. In the Mail section, click Forwarders.
  3. Under the Forward All Email for a Domain section, click Add Domain Forwarder.
  4. Select the Domain to Forward from the drop-down menu.
  5. Enter a destination domain.
  6. Click Add Domain Forwarder.

We recommend changing your password at least once a month. To do so, please do the following:

  1. Click Mail
  2. Click Add/Remove/Manage Accounts
  3. Click the Password button to the right of an email address for which you would like to change the email password for.
  4. In the box to the right of New Password, type the new password for the email address
  5. Click Change button

You have now successfully changed your email password.


The instructions listed below are for the general setup of various email clients and cannot be guaranteed to work with every email client. The following configuration settings are appropriate for third party email clients such as Outlook, Eudora, iPad, etc.

When using the example below, be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3 or IMAP

Incoming mail server: mail.yourdomain.com
Outgoing mail server (SMTP): mail.yourdomain.com (Outgoing mail server does require authentication). - You may also choose to use an outgoing mail server from your Internet Service Provider (ISP)

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

Note: For Comcast/Xfinity Internet customers, port 587 is available for use as ports 25 and 26 are blocked on their network.

No SSL boxes should be checked*

Username/Account name: must be the full email address (name@yourdomain.com). Sometimes this setting won't work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).

*The configuration settings above are for a non-secure email connection.

You may download a copy of our email client setup instructions here. The guide provides instructions for Outlook and Outlook Express, but many settings will be similar within other email clients.

NOTE: Beyond these instructions, we do not provide any additional support for setting up your email software due to the extremely wide variety of software and hardware setups and combinations that exist. Please contact your software/hardware vendor for additional assistance.


Incoming mail server (POP3 or IMAP): mail.yourdomain.com
Outgoing mail server (SMTP): mail.yourdomain.com (Outgoing mail server does require authentication). You may also choose to use an outgoing mail server from your Internet Service Provider (ISP) Contact your ISP (Internet Service Provider) and ask for your SMTP server (often mail.isp.com or smtp.isp.com). Also, ask if it will require authentication.

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

If you know the IP address or the hostname of the server which you are on, you may use that information instead of mail.yourdomain.com (helpful if you recently changed your domain's DNS).


You may download a copy of our webmail instructions here.


Webmail is a great feature offered by cPanel. You can access email from any PC connected to the Internet. There are two ways to log into the default webmail supplied with cPanel:

  1. Administrators may access webmail via cPanel.
  2. Email users may access webmail via direct link.

Access Webmail via Direct Link

If your domain has propagated, you can access webmail by typing any of the following URLs into your browser's address bar. In the examples below, substitute your primary domain for example.com.


You can also access webmail by going through the default webmail port 2095:


Accessing Horde, SquirrelMail or RoundCube via Direct Link

As an alternative to going to webmail, you can utilize one of the three default webmail clients through direct URL. Enter one of the following URLs in your browser's address bar, replacing example.com with your primary domain name:

Horde: www.example.com:2096/horde/index.php
SquirrelMail: www.example.com:2096/3rdparty/squirrelmail/index.php
RoundCube: www.example.com:2096/3rdparty/roundcube/index.php

Logging into Webmail

Once you go to any of the addresses above, you will be prompted for your email address and password. Be aware, it is not asking you for your cPanel user name and password. All email account user names look just like the email address.

  1. In the Email Address field, type your full email address (e.g. username@example.com).
  2. In the Password field, provide the password which you provided when you created the email account.

Then hit enter.

You are now logged into webmail.

Accessing Webmail via cPanel

If you are the administrator and would like to access different email accounts through the cPanel, you may do the following:

  1. Click on the Email Accounts icon (not the Webmail icon!)
  2. Find the email account you wish to access in the list of email accounts.
  3. To the right of the email account you want to access, click on More, and then click on Access Webmail.
  4. A new page asking for your password will appear. Enter the correct password. (If you need to force your way in, you can reset the email password with the Change Password link on the previous page.)
  5. Click on the webmail application that you would like to use.
    • SquirrelMail
    • Horde
    • RoundCube

You have now accessed your email through cPanel webmail.

Important Note: The Webmail icon in cPanel does NOT take you to the email accounts you created for yourself and your users. Instead, it shows you the default email account for your hosting account where server messages are sometimes sent. Follow the directions above to use webmail for your email accounts.


POP (Post Office Protocol)

POP3 allows you to download copies of your email messages to your personal computer. Any changes you make will NOT be visible to other users or computers accessing the email account since you are only making changes to local copies. Consequently, messages sent, moved or deleted from a computer using POP can only be viewed on that individual computer's folders.

The copies of the email messages on the server are normally unchanged, but it is very easy to unintentionally configure your POP3 program to delete those server copies whenever you download the emails or at a future time.

POP is recommended for:

  • Users who prefer to keep a backup of all their messages
  • Users who have very limited time to be online but need to read emails
  • Users who need to archive permanent copies of their emails (e.g. before you terminate that email name or its hosting provider).

IMAP (Internet Message Access Protocol)

IMAP4 allows you to read emails as they appear on the hosting server. All messages and any changes you make (delete, reply, forward, move) are seen by anyone else who logs into webmail or IMAP. Depending on program configuration, messages may be temporarily saved for offline viewing.

IMAP is recommended for:

  • Users who connect to email accounts from many computers
  • Users with mobile devices with internet access, such as smart phones or tablets
  • Multiple users who need to access the same email account
  • Users who wish to always have their messages, including sent messages and message folders, saved on the server


  • IMAP is perfect for multiple users who need to access the same email account or one user who needs to access emails from multiple locations.
  • POP3 is perfect for quickly downloading emails and reading them offline or on the go (though you do have to be online to reply to emails). POP3 is also a great way to save copies of your emails on your personal computer.

Email Programs

An email program or client can be launched right from your desktop and provides you rapid access to all your emails. They also have advanced tools and features which webmail may not have.

Email programs have the additional advantage of long-term storage and backup. We strongly recommend that all webmail users still download all their email to an email program on a regular basis as a precaution in the unlikely event of data loss on the hosting server.

While email access through an email program is speedy, it can be less secure in your local setting than webmail if you let the program remember your password.

There are many programs to choose from, including the program included with your computer's operating system.

  • Microsoft Windows includes either Outlook or Windows Mail
  • Apple includes Mail
  • There are also third-party programs such as Mozilla's Thunderbird and Qualcomm's Eudora as well as eM Client and PostBox


Webmail is often preferred due to its ease of use and the fact that it can be accessed from any computer through a web browser. Plus, it has the same advantages as IMAP.

However, webmail depends on a web browser (e.g. Firefox, IE, Opera, Chrome, Safari, etc.) which can take some time to load, access the webmail page, login and load the GUI. Also, webmail often displays a limited view of the inbox, allowing the user to view only one email message at a time.

Webmail is perfect for everyone but does depend on a browser which can sometimes be slower and more cumbersome than a mail program.


500 Hourly Maximum Outgoing Email Limit

This policy is applicable on a per domain basis, meaning that each subdomain gets its own separate 500 outgoing emails per hour limit. This also applies to mailing lists. If a user sends over 500 emails in any hour, the emails will fail and may bounce back with an undeliverable error.

If you receive a bounceback indicating that your email has been flagged as spam due to exceeding the 500 email per hour limit, wait until the next hour to continue sending emails. If the problem does not go away, please contact us.

Each Connecting IP is Limited to 30 POP Checks per Hour

Users who attempt to go over the 30 check limit will likely get a password error indicating that the login is incorrect. The login error will subside within an hour and the email check will automatically unlock. The best way to prevent this occurrence is to disable email settings that automatically send and receive or set the email check to a higher time interval, such as checking once every 10 minutes.

Mailing Lists Over 900 Email Addresses Only Allowed During Off Peak Times

Any mailing list containing over 900 email addresses is only allowed to be sent during off-peak hours to prevent high server loads. Acera Technologies defines off-peak times as all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday through Friday.

Any mailing list larger than 5,000 email addresses is not allowed. This means that users cannot send 12,000 emails a day (500 emails an hour x 24 hour period). Please note that dividing one large list into smaller lists to get below this limit is not allowed. Please use an alternate sending solution.


All online businesses that use email marketing must follow and understand all of the CAN-SPAM rules listed below:

  • Message must be identifiable as an advertisement
  • Message must include an unsubscribe mechanism
  • Message must include a valid physical postal address
Note: Deceptive subject lines and false headers are outlawed and taken very seriously. You will be held responsible if anyone sends emails on your behalf.

Mailing Lists Rules

1. Any time you're sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 8 seconds. (Sending 1 every 8 seconds would send 450 emails within 1 hour, keeping you below the 500 outgoing email limit.) If the mailing list software you're using does not allow you to throttle you must switch to an application or script that will.

IMPORTANT: If you do not throttle and you try sending 500 emails, the server will try sending all 500 in 1 second which is not possible on our servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server's load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.

2. Any mailing list over 900 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday through Friday.

3. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else's email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.

Email Scripts must be able to handle and document all information from a double opt-in list. This includes processing opt-outs (via web or email) and list removal on bounce backs. All opt-outs or bounce back removals must be handled in a timely manner, and outbound mail must be throttled to a maximum of five hundred (500) emails per hour. If your account is found to be using a script that does not meet these requirements, Acera Technologies reserves the right to suspend, terminate, or deactivate your script or account.

4. Any unsolicited e-mail being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail and other forms of spam.

5. Any mailing list MUST comply with all guidelines set forth by the United States government. These can be found at:
http://www.business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business .

6. No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA for further delivery by the server and not done directly by scripts.


Note: We can only fix a blacklisting issue if the block is against the entire server. If the block is specifically against your email address, then the receiver is blocking your emails purposefully and you will need to directly contact the blocking agency to get the blacklisting removed.

If you get a bounce back error that you cannot figure out, or if you determine that your server is blacklisted, please visit the WHOA website so that you can enable the full headers of the email. (Full headers are required so that we can help solve your problem.)


Once the headers have been exposed, please email the full headers and bounce back error to:
support@aceratechnologies.com and note if it is a NON-blacklist issue or a BLACKLIST issue.

If you're not sure which it is, please contact us via phone or our contact form.

What is Blacklisting?

When someone sends out spam, it is possible for the recipient of the email to mark the email as spam. When an email message is flagged as spam, the email is reviewed for blacklisting. If the email is determined to be spam, the IP address and/or the email address that sent the spam may become blacklisted.

There are two scenarios in which you may encounter blacklisting using our services. If you are not receiving messages from a certain contact, it is possible that the contact has been blacklisted. Alternatively, you may be receiving bounceback messages saying that your mail was not delivered. In this case, it may be that your server or email address has been blacklisted.

What If I am Blacklisted?

If you become blacklisted, the emails you send to destinations that screen blacklists will return your emails with a bounceback message that mentions the fact that you are blacklisted. If you get a bounceback error that you cannot figure out, please follow the blacklist check instructions below.

How to Check for Blacklisting

  1. Go to the blacklist check tool at mxtoolbox.com
  2. Enter the server name or IP address the email originated from.
  3. Click the Blacklist Check button.
  4. Follow any onscreen prompts.

Apple Mac Mail is a free, built-in third party email client for Mac users that offers easy setup and customization with a user-friendly interface. This article will explain the general setup of Apple Mac Mail.

For general settings that can be used in conjunction with the setup instructions listed below, please refer to the question above.

Before setting up Mac Mail to use with your domain, it is recommended that you first:

  • Wait until your domain name has been propagated
  • Create the email account in your hosting control panel

Follow the steps below to configure email using Mac Mail.

  1. Open the Mac Mail application.
  2. From the File menu, choose Add Account. First-time users will be automatically prompted to create an account.
  3. In the appropriate fields, provide your full name, email address to be used and the password.
  4. If enabled, deselect Automatically Setup Account in order to manually configure the email account, and then click Continue.
    • If you wish to have the account automatically configured, simply leave the option selected and follow the prompts provided by the Mail Setup Assistant.
  5. Choose the proper account type.
  6. Provide a description for the email account describing what that email account is for.
  7. Enter your incoming mail server, username, and password, and then click Continue.
  8. If prompted, enter the settings for Mail Incoming Security.
  9. Add a description for the outgoing mail server explaining what that email account is for.
  10. Provide the outgoing mail server information.
    • If necessary, select Use Authentication and provide the email username and password.
  11. If prompted, provide the settings for outgoing mail security, and then click Continue. You will then be able to verify their settings in the Account Summary.
  12. Check Take Account Online.
  13. Click the Create button to complete the process.

After completing these steps, users should be able to send and receive email via the newly created account.

NOTE: Beyond these instructions, we do not provide any additional support for setting up your email software due to the extremely wide variety of software and hardware setups and combinations that exist. Please contact your software/hardware vendor for additional assistance.


If you receive an error regarding "too many connections" or "error 500," there are a few options that are available to troubleshoot these errors.

1. You can install and use Thunderbird without affecting your current Mac Mail settings. We recommend Mozilla Thunderbird because it's stable, easy to use and freely licensed.

2. Delete Any Additional Folders - Mac Mail tends to open up a connection per mailbox folder. By removing folders that are not being used, the number of outbound connection attempts by the mail application decreases.

3. Disable the IDLE Function in Mac Mail - With the IDLE function enabled, Mac Mail will make a continuous connection to the HG server, and this will contribute to the problem. Instead, you can configure Mac Mail to periodically check for new mail. A reliable frequency for the idle feature is every 10 minutes to ensure that Mac Mail is cleaning out any lingering processes.

To disable the IDLE feature:

  1. Select Mail | Preferences from the menu.
  2. Choose Accounts.
  3. Select the desired IMAP account.
  4. Go to the Advanced tab.
  5. Uncheck Use IDLE command if the server supports it.
  6. Additionally, you can uncheck Include when automatically checking for new mail.

Newer Versions of iPhone

In the directions below, wherever it says "yourdomain.com" substitute with your domain name.

  1. Tap "Settings" app
  2. Tap "Mail, Contacts, Calendars"
  3. Tap "Add Account..."
  4. Tap "Other" (bottom option)
  5. Tap "Add Mail Account"
  6. Enter Name, address (full email user@yourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.
    (It's the default. The option you've selected will be highlighted blue.)
  8. Under "Incoming mail server"
    1. Set "hostname" to mail.yourdomain.com
      (or your server hostname or server's IP address)
    2. Set "username" to email@yourdomain.com
    3. Set "password" to your password
  9. Under "Outgoing mail server"
    1. Set "Hostname" to mail.yourdomain.com
      (or your server hostname or server's IP address)
    2. Set "Username" to email@yourdomain.com
    3. Set password to your password

You are now ready to send and receive emails via your iPhone.

Older Versions of iPhone

Although most email settings are identical, the iPhone requires a special setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with otokar.websitewelcome.com

If you aren't sure of the name of your server you can usually find it in the Stats on the left-hand side of your cPanel. If you don't see it immediately, you can also try pressing CTRL+F and typing in "server name" and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name you can contact us and we will be happy to retrieve that information for you.

  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account...
  3. Select Other.
  4. Enter your name (which will show in the from field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select IMAP or POP
  8. Under Incoming Mail Server, enter otokar.websitewelcome.com as the Host Name.
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

You are now ready to send and receive emails via your iPhone.

What is the IMAP Path Prefix?

The correct code is INBOX (all caps).

I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phones trash. This causes an error to come up saying that the messages could not be moved to the trash folder.

To fix this:

  1. Go to Settings > Mail, Contacts and Calendars > {your email account} >Advanced.
  2. Select Deleted Mailbox.
  3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

Too Many Connections - 500 Errors?

On the iPhone there is a function called "push," and when it is enabled it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.

To avoid running excessive IMAP processes, you can disable push when you don't need it.

  1. Go to Settings > Mail, Contacts, Calendars > Fetch New Data.
  2. Toggle Push to Off.

Now, instead of retrieving emails continuously as they arrive, your iPhone will use the global Fetch setting to retrieve emails manually or at intervals.




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Acera Technologies provides Custom Web Design including Responsive Websites and eCommerce Storefronts, Web Hosting, Website Maintenance,
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