Elements of Elite Website Package

Details, Faqs, How to order, Guarantee/Delivery/Terms

This package is perfectly suited for anyone seeking to establish a professional website for their organization and comes complete with everything you need to succeed online. Each website we build includes a unique, creative, and clean "look and feel," cutting edge graphic design, professional coding using all the latest technologies, extremely clear and easy navigation, search engine friendliness, mobile device friendliness, social network friendliness, multi-media friendliness, fast-loading pages that are HTML5 and CSS compliant and 100% cross-browser compatible, free simple logo service, interactive contact us area including Google Maps, free installation of our professional grade content management solution, and much more.

We are so confident you will love your new website, that we offer a 100% Satisfaction Guarantee!

 

Main Features
Design Agency Quality Layout
We create high quality, eye-catching, professional custom designed websites and look forward to helping your organization do amazing things online! This package includes one professionally developed design concept unique to your business and your vision. When complete, your website will present a unique, creative, and clean "look and feel," and will be a positive, professional representation of your organization. This website will be completely custom designed to your specifications and is not a template.
Beautiful Cutting Edge Graphics
All the custom graphic design needed for your website project is included in this package. The graphics associated with the presentation and layout of your website will be developed by creative professionals that are technical experts in the field of graphic design and know that the secret of creativity is passion. We are cooperative, teamwork oriented, humble, imaginative, and, if we might speak freely, possess artistic gifting and abilities that are in excess to what is needed to produce a website that you love. Not only will you love your website, but it will speak volumes of professionalism and be extremely attractive to your visitors. We are client-oriented, highly motivated, and passionate about our work. We work hard to the point of pushing limitations to ensure the final outcome of your website is as good as it can possibly be!
Simple Logo Service is included free!
We'll create a simple textual logo using any font you provide or place your current logo in a prominent position on your website.

* We also offer intermediate and advanced logo design services should you happen to require them.
Clear, Logical, and Modern Navigation
Your new website will be equipped with a logical and modern navigation system that best fits your specific needs. The navigation will be present throughout the website and will offer your visitor clear and logical choices that are easy to execute. We even include the latest in dropdown navigation for super easy and familiar organization of your entire website.
Fully Customizable - Upgrade Anytime!

This package can be fully customized to fit any need, and you can upgrade at any time. You can opt to add services, additional pages, and upgrades now, later, or not at all - it's your choice! You may upgrade now to obtain the lowest prices we offer, while filling out our questionnaire (also at our lowest price), after site launch (at regular rates), or simply use the package as it stands. You can request upgrades for as long as you own your website.

For your convenience we present service packages that can pack a serious punch for your business as "options." Please find our list of options that need to be considered during every project (*marked with an asterisks) or that you may want to strongly consider as part of the construction of your website. The options are listed in order of importance and requirement and then by popularity as requested and purchased by our most successful clients.

For the ultimate website package building experience, you may wish to browse our store to find all the services you need. Simply add each service to your cart and checkout! All services will be performed as requested.

If your needed service is not currently listed anywhere in our services store, simply request a complete quote for your entire project. We will respond promptly with free consultation and a free quote for your entire project.

No Ongoing Contract Required
Options are available should you desire to have us take care of your hosting, domain, and maintenance; however, options are also available should you desire to take care of everything yourself once your website is completed.
Easy-To-Follow "Step By Step" Process
A qualified web master will personally lead you through the entire process of getting your website developed “Step By Step,” and you will never be left to figure everything out for yourself. You will communicate entirely with web masters who are working on your project - from start to finish. After purchase, we will send you to a form that will ask you for all the details we need to complete your project. It is simple, organized, and super easy for you!
Unlimited Customer Support
We offer unparalleled email and phone support. To affirm 100% success with your project, you will be provided access to unlimited customer support during every phase of your project. This includes the information collection phase, construction process, delivery, and even immediately post delivery! We are pleased to provide all the friendly and professional customer support you could ever need. We care deeply about the success of each and every single client we serve and would love the opportunity to help you too! After your website is delivered, we continue to give superior ongoing support and are dedicated to fulfill your website maintenance needs.

* Please see our maintenance plans that outline the services we provide and pricing on an ongoing basis.
Use Any Domain!
This package is for a complete custom designed website delivered to any domain. You can use any domain name you want including a domain you already own, or we'll help you get a brand new one! (.com, .org, .biz,.usa and any other extension is accepted!) Your website will be delivered 100% functional, complete, and ready to use.
Quick Turn Around Time
With Acera Technologies, you can expect a quick turn around time on your project. After we receive your payment we will send you a questionnaire that asks for all the information we need to complete your project. From the point that we receive your information, most projects are delivered digitally within 10-15 business days 100% complete and ready to go. We always work as quickly as possible without compromising quality.
Search Engine Optimization Friendly (SEO)
Your new website from Acera Technologies will come with 100% Search Engine Optimization Customizable coding. This website package comes with the ability to use custom page names, key word embedding, Search Engine Description (for Google and other SE's), Browser Title, and contains 100% fully modifiable code so that every element of an SEO campaign can be explored. We take great care to ensure that your needed meta tags, keywords, description, and title are present for search engines to read when they visit your website. You will find that our CMS even allows you to modify your tags at any time so that you can experiment with how your website looks in the the search engine listings.

Search Engine Optimization Upgrades: We also offer more extensive professional search engine optimization and ongoing SEO services should you require them.
Social Network Friendly

This package allows you to link your website to your favorite social networks. In today's web world, it can be imperative that your site be connected to your social networks. That's why we will connect / link your website to any 5 social networks that you request. We use all the latest logos and icons so that your website looks and feels professional.

Social Network Upgrade: We also offer social network marketing services that will help your social networks explode with professionalism and give you more interactivity with your networks directly through your website.

Multi-Browser Friendly
Every site we create is carefully tested for full functionality and appearance on all current major browsers such as Google Chrome, Internet Explorer, Firefox, Opera, and Safari. All of our sites are also guaranteed to look and work perfectly at the most popular screen resolution in use today for PC and MAC worldwide. We always work hard to ensure that the bulk of your visitors can view your site as intended.
Mobile Friendly

Your new website site will be completely usable in the mobile market and will be considered mobile friendly. Users will be able to access your website on every level their device allows.

Responsive Design Upgrade - Our Responsive Design upgrade will cause your new website to scale automatically and accommodate any screen size that your visitors are using to view your website. This should not be confused with mobile friendliness because all our sites work on mobile devices; however, this will make your website 100% compatible and optimized for viewing on all major "smart" devices. For smaller devices, we even include alternate navigation that would be familiar to those types of users. It's estimated that over 60% of your traffic will be introduced to your company through a mobile device.

HTML5 and CSS Compliant
We utilize all the latest coding techniques, so you can get the most out of your online experience. Your website will be the absolute best it can be now and for years to come. Your website will be HTML5 and CSS compliant, making our creations top tier design work. This compliance opens the door for your site to be viewed "AS DESIGNED" on as many platforms as possible and will make your website stand out from the rest.
Fast Loading Pages
We make our pages super light and fast as lightning! Great for SEO success and for connecting with the mobile market.
Free CMS Installation
In addition to helping you create a professional online presence with your website, we take it a step further by offering a significant sleek back side Content Management Solution that will help you keep your new website up to date and steaming with fresh content. With unlimited 24/7 access to our user friendly CMS you are able to control the most important content of your website on an ongoing basis without the need for a programmer. This means you can change the text or wording that appears on your website, interchange existing photos that are in the body of any of your pages, insert new media such as photos or videos, change the color of your text, add highlighting and bolding, and much, much more anytime you want! The best part is, this package includes free installation (valued at $350.00) that can be activated merely by signing up for any one of our affordable maintenance plans. The amount of money you save just by utilizing our CMS year round can be practically incalculable. It is extremely convenient and super easy to use!

* installation of the CMS is included Free (normally $350.00)
** Must be signed up for one of our low cost maintenance plans to use. Those choosing not to participate in our maintenance plans will have their site delivered with the CMS attached, but will not be granted access until a maintenance plan is chosen. The CMS can be activated at any time.
Professional Contact Us Page
We include a professional contact us page where your visitors can easily contact you. It will contain all the elements you would like including a user friendly fill-able form, your email address, physical address, telephone number, directions, and even a Google interactive map (if requested).
Google Interactive Map
We will include a Google interactive map showing your location on any one page of your website. While the page normally selected is the "contact us page" because it fits well with that type of information, you may opt to have us include it anywhere on your website. Other great locations for this map might include the home page or even your about us page.
Unlimited Page Length

We do not put any limitations on how long each page can be and allow you to say whatever you need to say; however, small to medium page lengths are advised for SEO and mobile devices.

Proof Reading, Spell Check, and Grammar Check
We will read through your content, make basic grammar corrections, and conduct a spell check on all content shown in your new website.
Multi-Media Friendly

For your website to be as effective as possible, we believe you need to feel free to include the media you want in your website. This spectacular feature includes having us process up to a total of 50 individual pieces of media that you wish to include in your website. We will work with all forms of media including but not limited to photos, videos, and audio. If you send us a photo to include in your website, we will take the time necessary to professionally enhance the image as well as make it ready for the web including appropriate cropping, resizing, scaling, color touch ups, and more. When you want us to include a video, you can send it to us from any video service (such as YouTube) you desire, and we will embed the video within your website for you. When it comes to audio, we will embed any mp3 file you send us complete with its own HTML5 generated player that includes play, stop, or simply autorun.

*This package does not offer audio editing or video editing services; however, we are able to provide editing and enhancing of both for an additional fee. Audio files can be retouched to eliminate background noise, cropping the ends for tight audio beginning and ending, removal of unwanted audio footage within the file, and much more. Video editing can include picture output enhancements, eliminating background audio or noise, adding overlays, adding musical backgrounds, voice overs, reformatting to different screen sizes, output to DVD and YouTube,and more.

Free Electronic Delivery To Your Domain

When your website project is complete, we will deliver it electronically to the web hosting environment associated with your domain name. The website will be 100 % fully functional and ready for you to use.

Back Up Disc Available - Including All Graphic Files
It is always a good idea to have a backup of your entire website at your location. Upon your request and payment, we will physically send you a back-up CD/DVD of your entire website - including all graphic files. If there is ever some type of catastrophe, the contents can be used to restore your website on any compatible web server and your business can go on like normal. We wish for your business to always go forward and never backwards. All files used to create your website including images, Photoshop files, video files, Flash, Illustrator, HTML files, PHP files, scripts, etc. will be zipped up and safely delivered to you. 

* Please check our current pricing for materials, organization, and shipping of your BACK UP DISC.
One Free Pass Of Changes
While we attempt to get the site perfect on our first attempt, if you need some tweaks after the site is up we offer "one free pass" of changes with this package. Additional passes of changes and services not previously discussed are also available at an additional cost.
Complete Ongoing Maintenance Available
As you probably already know, when you purchase a website, you also need to take care of web hosting, domain registration, and ongoing maintenance. Just like with a new car, your new website will need a garage to be stored in (web Hosting), a registered address (domain registration), and regularly scheduled tune ups to keep it running optimally. On occasion, you may even wish to add functionality to your website, have changes made that only a programmer can accomplish, or take care of issues that spring up due to technology and browser changes.

Maintenance Plans: Our Smart Care and Hi-Perfomance maintenance plans each come with everything you need to keep your website running perfectly and to also keep your site professionally updated. They both include business grade website hosting, Free Domain Registration, Unlimited Business Email, Important sales statistics tools, the ability to make unlimited changes to the content of your site through our professional CMS, the technical essentials needed to keep your website up and running error free year round, Free webmaster service time each month, and much more. Please check our maintenance plans for complete details.
Basic Terms
To get us started on your project, you need only to purchase this package. Your contract and promise from us is found in the details listed and in our our Terms and Conditions. This is a straight forward Invoice / Pay / Receive Services / Delivery situation. In the same way that you purchase any product, you can now buy a custom designed website the same way! Concerning this package, there are no further binding obligations beyond payment and delivery of services to your domain. Maintenance and hosting and other ongoing services we offer are either billed separately or are considered to be completely separate from your project. Purchasing this website package from our website with the features listed acts as your contract and proof of what you purchased. After purchase, we will also send you a copy of your receipt that details each service you are entitled to. Please read our complete terms and conditions on our website, this entire service package listing, FAQs, How to Order, Our Guarantee, and Delivery Policies for every detail surrounding the purchase of this package.
Everything You Need To Get Started In One Package
We provide full service cutting-edge website development service and do all of the work necessary to launch a professional website for your organization from start to finish. We custom build your graphics and site layout, and format all of your content. Every ounce of technical work that is required for successful launch of your new website is completed by extremely talented and hard working web masters and design professionals. Each person, company, small business, corporation, ministry, and service that we work with can expect their new website will establish them professionally online in such a way as to increase the loyalty of their current customer base, help potential new customers and visitors feel confident in what you offer, as well as establish a great deal of credibility. The result of each website we create is a unique online presence that captures the essence of your business, broadcasts your message, and builds trust with all who visit. Should you choose to have Acera Technologies build your next website, we believe you will appreciate the time, creativity, communication, and craftsmanship that goes into your project.

* This package pays for everything you need to have us build you a custom designed professional website and have it delivered to your domain; however, you still need to take care of website hosting, domain registration, and ongoing maintenance.
** While we have made many other options available that you can add to your project, you are under no obligation to purchase more than minimum # of pages shown, add services, or upgrade in any way.
*** You may add additional pages and upgrades now, later , or not at all - it's your choice!
Establish Credibility
With a professional ELITE website built for your organization, you will be put in a position to grow in ways that you could never imagine. Your new completely custom designed website from Acera Technologies will give your business a polished, professional, and distinctive presence that will communicate your organization is credible and trustworthy. In short, it will be designed to build trust between you and your customers and can be geared to supply vital product and service information, provide customer service, evoke phone calls or digital interaction about your company, sell services and products, list hours of operation and contact information, tell YOUR STORY, and help accomplish just about any important goal you can possibly think of.
30 Day Error Free Guarantee
Upon delivery, your site is guaranteed to work perfectly. If you discover any errors in our workmanship within 30 days of site launch, we will correct them with no questions asked and at no additional charge. Ongoing service maintenance and site insurance is also available. Please see our maintenance plans for more information.
100% Satisfaction Guarantee
We are so confident that you will love your new website by Acera Technologies that we offer a 100% Satisfaction Guarantee on all services we provide.
Our Personal Guarantee
You are guaranteed to experience the simplicity of a promise delivered, just as you would expect, complete and on time. Your project will be handled with great care by web masters, creative design professionals, and marketing experts that have a heart's desire to help you succeed.
Website Management Jump-Start
When you receive your website and start using the CMS that comes with our maintenance plans, you will receive a quick start guide and personal over the phone walkthrough from an on staff webmaster who helped design your website. He/She will walk you through how to best manage your website now and in the future. We also provide a detailed instructions manual and videos on how to use your CMS as well as unlimited email assistance dedicated to answering questions that are centered around using any available CMS function. We will even respond to your inquiries for service with new how to videos for any subject that we feel will benefit our general client population. Now, that's what I call dedicated! How about you?
No Hidden Fees
You pay a one-time fee to have your website built and a small monthly fee for hosting, domain registration, and maintenance. Add extra options only if you want to.

* Options are available should you desire to take care of your own hosting, domain, and maintenance. Otherwise, everything you need to get started with your new website is included.
Why Choose Acera Technologies
Your Site Will Be Built By Professional Webmasters
Your new website will be established by our gifted, talented, creative, professional, and caring web mastering design team. We work full time in the field of digital arts where we continuously provide professional web mastering services, graphic design, and complete online marketing solutions. We are a group of industry professionals that thrive in the world of advanced technologies and have found an incredible ability to take specifications and vision given to us by organizational leaders and turn them into a powerful online presence that works. We care deeply about your success and hope to build long term business relationships that will help you achieve more than you ever thought possible.
Gifted Web Design Team
Our staff is often referred to by our clients as "GIFTED" in digital arts. We are told continuously that our websites turn out better than one could ever hope for. We are each highly trained, experienced, and highly motivated to meet your every online need with high quality precision and professionalism - yes, if you do not mind us being so bold - our giftings BLOW away the competition and we will help you to BLOW AWAY yours as well!
Friendly, Communicative, Prompt, and Professional
You will enjoy prompt, kind, honest, courteous, knowledgeable, friendly, and productive communication each and every time you reach out to us.
All The Services You Need Under One Roof
You can now get all your essential website related services under one roof! We offer the services you would expect such as complete custom website design, ongoing maintenance, and ongoing technical help. We also offer business grade hosting, domain registration, SEO services, Search Engine Marketing, Social Network Marketing, Merchant Account Services, graphic design services such as logo and business card design, as well as image, video, and audio editing.
We Are Web Programming Professionals
We are web programming professionals to the core and are skilled with HTML5, CSS, JavaScript, PHP, Flash, AjAX, SQL, XML, and many other web programming languages. This is VERY GOOD for you, because it means that we can do practically anything you would ever require and more... a lot more! With these types of skills, we could go on for years and years just listing everything that is possible. What we can do for you is endless.
Our Portfolio
We have created thousands upon thousands of Websites . For your convenience, you may view approximately 200-300 of them in our Portfolio and hope it gives you a good idea that we are more than capable of handling your project, but as they say, it is best just to let our work speak for itself. Regardless of the genre and regardless of the task at hand, we are here to help you succeed.
We Accept All Forms Of Payment

We Proudly Accept All Forms of payment including MasterCard, Visa, Discover, American Express and PayPal payments.


 

Over 4000 served... since 1997

Since our inception in 1997, we have produced more than 4000 custom designed websites and generated millions upon millions of lines of code! Amazingly, to the best of our knowledge, every single client we have ever served was 100% satisfied or even elated with the final outcome of their website! We believe with all our heart that it would be an honor to serve you and that you will love your next Acera Technologies website too!

We attempt first and foremost to glorify our Lord and Savior Jesus Christ as we bring honesty, integrity, high quality, and value-priced web design services and programming to the Internet community. We truly care about each person we work with and wish the very best for their well being and their business and hope each client we serve succeeds beyond their imagination! We also have a tremendous work ethic and will put a great deal of effort, creativity, and expertise into your next project.

 

Frequently Asked Questions
How long does it take for you to complete my website?
  Your website will be ready for delivery approximately 10-15 business days (2-3 weeks) from the date we have received payment and materials. This is true for all projects we complete from this package with the exception of "more complicated" projects involving a large quantity of custom database work, animations, marketing, or complex coding - which will take longer. Less than 1% of our projects take longer than this projected time frame.

Please be assured that we have a time tested process that works very well for all of our clients. We will lead you through each and every step from content collection to delivery and beyond. If for some reason we feel your project will take longer, we will inform you in writing via email. We wish for you to understand that it is the responsibility of the client to provide the content we require to complete the website. Delays in sending us materials and making final decisions will almost always delay your launch date.

If you know what you want and have the means to prepare your content quickly, we can work much faster for you. Many of our clients rely on our highly organized questionnaire to help them organize their project and tell us it works much more easily than trying to think of everything themselves; however, the more you know about what you want, the quicker the entire process will be. We always work as efficiently as possible to deliver fantastic results. We work efficiently but not in some type of RUSH or HURRY that would possibly compromise quality of workmanship.
Can I see some of the websites you have built?
  Absolutely. To see a selection of the websites we have built, please review our portfolio. We have included hundreds of sites that we have personally created for our clients over the years. Please keep in mind that these are not template sites to choose from, but rather each site was delivered using the specs given to us by our clients, and each client was 100% satisfied with the final result

*Note: To protect our client's privacy, we do not send out lists of URLS of our websites to act as references; however, upon request we would be happy to provide a small tour of some of our "live" websites that you might be interested in seeing. Simply send us an email indicating you would like a personal tour and what type of business you have. We will schedule some phone time and show you around. We can also answer any other questions that you might have about our services at that time. Otherwise, please use our portfolio presentation to get an idea of the quality of work we accomplish.
Is the process easy for me to get my website built?
  We have made the process incredibly easy for you! A qualified web master will personally lead you through the entire process “Step By Step” and offer unlimited support during every phase including the information collection phase, construction process, delivery, and post delivery! The process starts when you purchase a website package from us. From there we will ask that you complete a questionnaire which will help us to create a powerful Internet presence and make your website investment profitable. We will communicate with you throughout the entire process including site launch and appropriate training on how to use your new website. We service all websites we create for as long as you own your website and provide effective low-cost ongoing maintenance .
What materials will you request from me?
  Our questionnaire will lead you through the first steps associated with submitting materials and will ask basic information such as your name, address, telephone number, email to use in the website and for communicating with us, what domain name you want to build on, hosting information if applicable, what sites you like, competitor websites, what page names you want to see on your buttons, your logo, and in general will lead you through submitting the content* needed for us to complete your website page by page. After purchase, we will send you a link to our online submission area where you can easily supply us with your materials in an organized methodical fashion. Some of our clients have even told us that now that they have tried our submssion methods and organziation, they never want to do it any other way!

* Content includes all writing (text/verbiage) and media (photos, videos, etc.) that will be located in the body of each of your pages. We will proofread all text and format all media to “web ready status” based on what you submit and how it will be used in your website.
Will you create a logo for my site too?
  Yes. At the most basic level, all of our custom designed website packages include at minimum a simple logo that can be used on your website. The simple logo service normally entails the client sending us a stylized font that can be used to show their company name or website name in a prominent position on their website. This simple logo service can also be used to have us make an existing logo web ready. If the logo provided is not usable AS IS and more than 15 minutes of graphic design time will be needed to make it ready for the web, we offer an intermediate level logo service package that will bring any existing graphic logo to "web ready" status. We also offer Advanced Logo design for clients that wish to begin the branding process of their business.

* Needs vary from client to client concerning their logo, and that's why we offer several different levels of logo service. Each level is designed to help you obtain the exact service you need and to help you save as much money as you can in the process.
** We do not employ free hand artists and do not create new logos or rework logos that would require that particular skill.
How Much Will My Website Cost?
  This package works very well for practically anyone needing a New Custom Designed Web Site and can be purchased at the exact price listed. This package can be purchased as a complete solution or as the starting place for your next project (depending on your exact needs). Here is just a small list of types of sites that can be built starting from this framework: Company, Small Business, Corporate, Personal (Bands, Singers, Celebrity, Political, etc), Church / Ministry, Private Schools, Brand-building, Affiliate or Affiliate Agency, News, Informational, Gallery, Click-to-donate, Humor, Gripe, Showcase, Web portal, Classified ads, Job Board, Blog, Archive, Government, Question and Answer, Links site, and more!

*Note: Some site types listed in this answer may require additional service purchases for the most professional outcome; however, you may add them at any time - right now or in the future. Prices are guaranteed for as long as posted on our website.
Is This Package Customizable?
  This package, as well as all the rest of our custom designed website packages, can be fully customized to fit any need. You may choose the number of pages we build, add needed services from the options area, add individual services to your cart, and even make specific requests not listed on our website. When you are finished making your selections, simply follow the checkout process and we will lead you through the rest of the process through email and through our website.
Is this a complete package or am I required to purchase upgrades?
  The result of purchasing this package will be a fully-functional website delivered to your domain. Period. We only sell complete solutions. You can rest assured that your website will be delivered completely usable and functioning and as promised in the details section. The Options, Add-ons, and upgrades we offer can be added to your order for more functionality now, as you fill out our information questionnaire, or at any time after the website is delivered. The websites that we create from this package come complete with fast-loading pages, cutting-edge graphic design, professional coding using all the latest technologies, extremely easy navigation for your visitors, search engine and mobile friendliness, and even includes free installation of a content management solution (CMS) when you purchase maintenance from us.
Are there any ongoing service fees after the website is up?
  After your site is delivered, we only require that you pay for web hosting, domain registration, and maintenance associated with keeping your website up to date. All other services are optional. It is extremely important for you to have an appropriate hosting account. Specifically you will need to have a business grade web hosting account that will give you all the communication and statistical tools you need as well as the ability to take advantage of all the custom programming features we offer. After delivery, it's extremely important to keep your website up to date with fresh site content. Fresh content will help lead search engines to list your site and give your site visitors reasons to continuously visit and recommend your website. Your new website also needs to be kept up to date on a technical level. Just like with a car, your new website will need to have its oil changed, receive scheduled tune-ups to keep it running optimally, and have work performed on it if something goes wrong.

*Note: Our Basic Upkeep, Smart Care, and Hi-Performance maintenance plans offer the business grade website hosting, availability of unlimited content updates through our CMS, sweet discounts on additional services, and all the technical maintenance your website will need year round.
How much does website hosting and on going maintenance cost?
  To a certain extent this is controllable. The average cost for a website that is hosted and well maintained by experienced professionals year round is approximately $50.00 per month. We offer several plans that range from $14.95 per month to $84.95 per month. Our smaller plans offer just web hosting while our mid grade and upper level maintenance also includes hosting, domain registration, and web design time each month so your website can be maintained by professional web masters. We also offer a lower cost CMS only plan that can help you to save money on regular updates if you wish to host elsewhere but maintain the site yourself.

*Note: Technically, if you take care of all the maintenance yourself without our Professional Grade CMS, your ongoing cost would be for website hosting and domain registration only and you are free to shop around for the best price. However, if you ever have a problem with your website, you will need to pay for the service AT THE TIME you need it. Our regular rates are $125.00 per hour with a minimum of $125.00 per incident. Most clients benefit greatly from our maintenance plans even if they only need help once or twice a year.
How do I get you started on my project?
  The best way to get us started working on your project is to choose one of our custom website design packages listed in this website and purchase it. Our packages include all service needed for a complete custom website built to your satisfaction and delivered to the web. At this time, you need only to pay the one time set up fee for the website, your choice of maintenance plans, logo service, and any other added or chosen services you know you will want. We will lead you through each of the remaining steps required to complete your website on budget, on time, and in a professional manner so that your website turns out as great as you dream it can be and as soon as reasonable! We require 100% up front payment for all services rendered.
Are your websites SEO Friendly?
 

Your new website from Acera Technologies will come equipped with basic search engine optimization included. Our CMS even allows you to modify your browser title, keywords, and description for each page after the site is up. We also offer more extensive professional search engine optimization and ongoing SEO service should you require them.

Are you able to help me with SEO after my site is up?
 

We offer extensive professional search engine optimization and ongoing SEO service for all sites we create. These extensive services are separate from building the website, general maintenance, and hosting.

Are your websites Social Network Friendly?
 

Yes. It is imperative that your site be connected to your social networks. We will connect / link your website to any social network that you request using the latest logos and icons. We also offer other add-on services that will make your networks more attractive and interactive.

I need help with my Social Networks. What can you do to help?
 

If you would like to have your social networks match your new website with graphics and theme, we offer complete service for all social networks including Facebook, Twitter, Google Plus+, LinkedIn, and hundreds more! We also offer extensive widget installations, inter linking of social networks, and ongoing FRIEND finder services.

What is a CMS?
 

A CMS is a control panel that acts as a "backside" content manager for your website. Our professional grade CMS (free installation included in this package) is user friendly and allows you to make unlimited changes to your site content any time you want, without the need for a programmer.

What does your CMS offer?
 

Our CMS will allow you to maintain every aspect of your content throughout your website without the need for a programmer. You will be able to make unlimited changes at any time from any place with an Internet connection. We will also keep track of the technical maintenance concerning your CMS and all version releases will automatically be given to you at no additional cost for as long as you have a monthly maintenance plan. It is important to point out that the main structure of the website cannot be manipulated from within the CMS. Chances are pretty good you would not want that anyway because allowing you to control that could potentially destroy the hard work we have put into making you look incredible where graphics and layout are concerned.

Are your designs tested for compatibility on various browsers and devices?
 

Yes. Every site we create is carefully tested on all current major browsers such as Google Chrome, Internet Explorer, Firefox, Opera, and Safari. All of our sites are also guaranteed to look and work perfectly at the most popular screen resolution in use for PC and MAC worldwide. We work hard to ensure that the bulk of your visitors can view your site as intended. Your site will also be usable on every current platform device including PC, MAC, tablets, and all other major mobile devices.

* While all of our websites are usable on every platform, this does not mean that the mobile view will be as pleasant as the PC or Mac view. They will however, be fully usable and readable. Clients concerned about the actual final experience of their mobile users should upgrade their site to be "completely responsive" to ensure the exact experience of each and every visitor.

Will my website be HTML5 and CSS Compliant?
  We would not dream of putting you into anything else. Without the latest coding your website would quickly become outdated on every level. We utilize all the latest coding techniques so that your website functions perfectly today on every platform and can be modified in the future when updates are needed. There are many benefits to using HTML5 and the latest CSS coding techniques including Search Engine placement and overall speed of your website.
Do you outsource, or do the work yourself?
  We complete 100% of our work ourselves. Over 95% of the service work we conduct is accomplished by full time staff who all work under one roof. The remaining 5% is accomplished by full time qualified personnel, who happen to commute virtually. Every conversation you have with us whether through email or over the phone will be with experienced web professionals, designers, marketers, and programmers located in the United States. Answers given in email usually include a collaborative effort by everyone involved in your project so you receive the most comprehensive answers available and minimize final turnaround time for real answers and workable solutions.
Do you design from scratch or use templates?
  We personally believe that a custom website will pay for itself faster than a template site. This is because a custom site is really the only way to truly and accurately feature the uniqueness of your company or the service you're trying to provide. While we may use elements from various resources, your website will be a unique creation based on what you tell us you want and what is expected in your industry. We take time before we begin working on your project to look at your competitors' websites, sites that you say you like, and also conduct our own personal research into other websites similar to yours that are succeeding. Our goal is to create a website that you love as well as one that can be used to market your company effectively. We will also attempt to include effective strategies that have worked for our other clients so that you are not having to come up with the entire plan on your own.
Will you supply the original source and graphic files?
 

Yes. We understand that if you don't acquire the original files used to create your site, you will not be in complete control of your site. It is always a good idea to have a backup of your entire website including graphic files at your location, and that's why we offer you the opportunity to order your own copy through the mail. Upon your request and payment, we will physically send you a back-up CD/DVD of your entire website and graphic files. If there is ever some type of catastrophe, the contents can be used to restore your website on any compatible web server and your business can go on like normal. We wish for your business to always go forward and never backwards. All files used to create your website including images, Photoshop files, video files, Flash, Illustrator, HTML files, PHP files, scripts, etc. will be zipped up and safely delivered to you.

* Please check our current pricing for materials, organization, and shipping of your BACK UP CD/DVD. For your convenience, ordering your original source and graphic files is a shipping option offered upon every purchase you make now or in the future. We keep active backups available at all times for as long as you are using us for your website design needs. You may also order a back up disc of your website for as long as we keep it on file, which is normally a minimum of 5 years beyond initial site launch.

Can design changes, options, and upgrades be purchased later?
  We understand that businesses are continuously evolving, and so are the websites being used to market them. That's why we are dedicated to helping your online business now and as you grow in the future! We proudly offer upgrades and solutions for anything you can possibly think of for as long as you own your website. You are welcome to visit the upgrades area of our website at any time for packaged services and are also invited to shoot us an email about any particular service you might need us to complete. You may choose to purchase specialty features, scripts, pages, and anything else that you might need for your website whether we have listed it as a service or not.
Do you offer only web site design?
  The primary service we provide is in creating new websites and providing ongoing maintenance. For your convenience, we also offer business grade website hosting, domain registration, ongoing maintenance (technical and creative), basic and extensive SEO services, Search Engine marketing, professional Social Network Marketing services, merchant account services, and some branding services such as logo design and graphic design so that your marketing materials can match your business and your website. We have attempted to make every major service needed for your website to succeed purchasable at reasonable rates under one roof. If you do not see your desired service labeled here, please inquire, and we will let you know if we provide those services under a different name.
Will you find/supply photos for my site?
  Photography can play a huge role in creating a professional presence as well as help us to convey messages concerning the purpose of your website. We will use any combination of images you send us. If we happen to have professional royalty free stock photos from our own personal library, we will most certainly give it to you; however, in most situations you should expect to either pay for professional photography or supply professional stock photos for all the photos that end up in your website. If you will be using stock photography, we will supply a list of various resources that you might wish to consider for finding photos that will work well in your website. Some even offer a discounted trial so that you can get the photos you need for your site extremely efficiently and economically. You may also choose to send us photos you have personally taken to include in your website, but is recommended for overall appearance that you replace them with professional photography if it becomes evident that more quality is needed. The photos you want to use should be able to help us sell your visitors on your professionalism, establish trust, establish your message, differentiate you from your competitors, or help push the marketing value of your website up.
Who owns the site design when it's done?
  You will own the rights to use the entire website including all original artwork, coding, and related files in any way that you desire for an unlimited amount of time on any one domain*. You will be able to change or add content whenever you want without limitation. You can use everything we create in any way you wish except duplication to more than one domain at a time and mass reselling.**

* We retain all rights to use everything created in any way we wish and all work accomplished is considered to be our own copyrighted work and intellectual property. If your project requires exclusive ownership please contact us.
* Mass reselling: If you are going to resell a particular website we make for you more than as a change of ownership, we consider that to be "mass reselling" and would require that you purchase the rights to do so. If you are a re-seller of websites and have multiple custom designed projects to produce for individual companies or for duplication, please contact us so that you can receive access to our wholesaler packages, vendor discounts, and additional assistance selling our services.
What HTML editing software do you use to assemble my website?
  All of our custom designed websites are created using a combination of the latest website tools and hand-coding. After the website is completed you will be able to use our professional grade CMS to make changes to your website. You may also use other popular HTML editors such as Dreamweaver and even a combination of both CMS and Dreamweaver-like tools. All of our sites are written using the latest standards and can be manipulated as needed.
Do you offer maintenance training?
  Yes. We desire that you be able to perform as much of the content maintenance needed on your website as possible. In addition to providing you with direct access to manuals and how to videos, we will conduct a thorough free "walk through" of how to use your new CMS. Free walkthroughs are limited to first time users within the first 30 days of site launch and must be scheduled in advance. If you need subsequent "walkthroughs" we will provide training to any one office member at our regularly posted rate. If you do not purchase maintenance access to our CMS, then you will be required to know how to maintain the website with your own choice of tools or TextPad and will be provided with no training from us.

* We provide maintenance training for the use of our provided Content Management Solutions only.
If I get a maintenance plan, do you offer support using the CMS?
  YES. We provide FREE unlimited email support for as long as you host and maintain your website with us. Upon site completion, we will also send you a link to our training videos and/or our Quick Start Guide (about 3-5 pages) walking you through everything you would need to know about managing your website. You may also schedule a free walkthrough of your CMS within 30 days of delivery. After 30 days we offer complete walkthrough training at reasonable rates.
Do your clients realize a return on their investment?
  We keep up with all of our clients as much as possible and attempt to accommodate them with every conceivable need they might have going forward post site launch. We desire deeply that you succeed with your website and want it to produce the results you are hoping for. If for some reason it does not, please let us know and we will strategize with you to hit your target goals. We have been repeatedly told by our clients that the website we developed for them is EXACTLY what they expected and more! Many clients have come back giving us credit for helping them achieve higher rates of success than they ever expected. One client in particular told us that we turned him into a millionaire - and he meant it (a true rags to riches story in the past decade). Others have said on numerous occasions that the website we created for them changed their entire life. Others have told us we helped them in more ways than they can count. Others have told us they were eventually able to quit their day job and just run their business. A combination of their ideas with ours apparently caused their businesses to take off in ways they never had imagined or dreamed possible. Another client told us that our efforts helped put her in front of millions of people that she was attempting to reach with her ministry which you can tell by her Facebook page that now has over 760,000 LIKES. Other clients have said that we were instrumental in getting them started and changed their entire lifestyle! We are pleased to be told these things, but always give the credit to them as the business owner for taking what they are given and finding ways to make it work. If we were indeed an instrument, then they were the one strumming... Please view our testimonials page to read what else our clients are saying about us. Of course, to answer this question we want to include that we usually do not get into exact profit details with our clients post launch; however, since a high number of clients come back to us with great stories about the use they are getting out of their website, we feel safe in saying that our clients get a return on their investment with us and then some!
 
What kind of Business Relationship can I expect?
  We are "IN IT" for the long haul and operate in such a way that long lasting relationships are highly likely. Long term relationships are not only possible, they are natural, probable, and what we desire to build. We truly care about your success and love helping our clients succeed!
Do you use WordPress?
  No. This package does not use WordPress in any fashion. Some people are mistaken and think there is no other CMS than WordPress. They are mistaken. Our CMS has been custom designed in house to serve your website specifically. If you order a blog, you may choose WordPress as your preferred solution, but we do not use WordPress as a BASE for your website. The main reason we don't use it is because it is generally unstable, filled with security risks, slow, expensive to create custom designed solutions in, and the overall difficulty surrounding client usage. Our clients experience with WordPress has been one that required constant customer service because the admin includes more than is needed to run your actual website and can be quite daunting working around all the other elements. It is not EASY for most of our clients to use WordPress. On the reverse side, our Custom CMS solution for your website only includes what you need to run your specific website so everything you see on your screen always has relevance. This is a huge time saver. Plus, our CMS is so easy to use and intuitive our clients tell us they rarely even need to read the manual.
Is branding my business important?
  Almost all companies start their branding process with their logo and website. Branding your website is important to help maintain strong growth for years to come. We offer a variety of additional solutions beyond website design to help you. Our services include materials that will match your new website such as business cards, post cards, stationary, physical banners, and even banner ads for web advertising. We also offer advanced logo services and fast graphic design for specials, other print materials, and much more.
What's the best way to market my website?
  We believe in using a combination of the latest technologies along with grass roots marketing. We offer complete Social Network Marking Services, SEO services, Pay-Per-Click advertising, Graphic design for print, and more. Please feel free to browse the services we offer, or just let us know what's on your mind / ask for ideas about how to specifically market your website, and we will get back to you with amazing solutions that will help your online presence grow.
What is your Guarantee?
 

We offer two guarantees:

Personal Guarantee: You are guaranteed to experience the simplicity of a promise delivered, just as you would expect, complete and on time. Your project will be handled with great care by web masters, design professionals, and marketing experts that have a heart's desire to help YOU succeed.

OUR 100% SATISFACTION GUARANTEE: We are so confident you will love your new website by Acera Technologies that we offer a 100% Satisfaction Guarantee on all work we conduct. As a matter of fact, will offer a 100% refund to any buyer not satisfied with the end result of the website we create for them.

*** Terms for refund: There needs to be a clear reason the purchaser does not like the website we create and will ask that you give us ample opportunity to correct it to your satisfaction. We have never in our company history had to issue a refund of any kind and believe you will love the website we create for you too! Please read our entire advertisement/package listing carefully before you purchase. We do not issue refunds due to technical issues related to a particular web host you have chosen, or if you are unable to provide basic information needed to create your website. Please contact us if you are unclear if your project falls within the guidelines of this website package BEFORE you purchase.

What delivery methods do you offer?
  Digital FTP Delivery and CD/DVD by U.S. Mail. Please view our delivery policies for complete details.
What payment options do you offer?
 

We proudly accept payments by Visa, MasterCard, Discover, and AMEX, PayPal, as well as Electronic Checks.

What are your terms for payment?
  All fees for projects valued at less than $10,000.00 must be paid 100% in advance before we start working. For your convenience, we accept payments via PayPal and Credit Card so you can spread out your payments and protect your financial investment.
How do I get additional service?
  If you happen to need additional services not included in the package details, you can simply add-on the service your specific project will require using the options section of this package. You may also add other service items to your cart. We will perform all services you purchase. If your needed service is not listed, simply request a complete quote for your entire project, and we will send you one including everything you ask for. The best part is, when you purchase additional services with this package, they are significantly discounted.
Will you build a website for me if I do not live in the U.S. ?
  Yes. As a matter of fact over 10% of our business comes from International sales. We have built websites for and satisfied clients throughout practically every region of the world and would love to build a site for you too! We have clients in every state of the U.S. and in countries such as Canada, Japan, Greece, Germany, Egypt, Venezuela, France, England, Scotland, Ireland, South Africa, Australia, Greece, Bulgaria, China, and more. We would be very pleased to assist you with your website needs regardless of where you are based in the world.
Can you build a site that will allow me to add unlimited pages through your CMS?
  Yes. With our Content Management Infinite System you can add/modify/delete pages from your website anytime you wish. You pay only for the use of the system and can add as many pages as you desire without limitations. Please inquire or check our service listings for more information.
Do I need an SSL certificate?
  This completely depends on what type of site we build for you, how you conduct business transactions, and what type of information you collect or store online; however, in general, your site will not need an SSL certificate of its own because most financial transactions are handled on a secure server provided by the transaction provider such as PayPal or Authorize.net. We will let you know as you describe your project to us if you should consider an SSL certificate or not. We provide full installation and registration services needed for full security for any type of website at reasonable rates.
What is your policy on accepting projects?
  We reserve the right to accept or reject any website project for any reason whatsoever. If we reject your project we will issue a full refund. We do not accept adult / pornographic, overtly sexually suggestive, gambling, psychic related, drug paraphernalia, vulgar or obscene. We also do not accept projects where the site we build will result in selling similar services offered by Acera Technologies. We do not build morally objectionable websites or religious sites that are not based on faith in Jesus Christ. (Christianity)
 
Do you put your name/link in the footer of your website?
  Yes, we typically place a small "created by" link in a small font in the footer of the website and near your company copyright. We rely tremendously on word-of-mouth advertising from our clients that love their website and appreciate your support. Should you like to have a white label site without our links, please see the options offered for white label.
Do you offer "Full Service" Custom Website design?
  We provide Full Service Cutting-Edge Website Design - which means that we do all of the work necessary to launch a professional website for your organization from start to finish. We custom build your graphics, site layout, and format all of your content. Every ounce of technical work is completed by extremely talented web masters who do nothing but create and deliver high end quality websites for a living.
OUR ORDERING PROCESS
  Thank you for checking in on our ordering process. This page is dedicated to helping you complete your order for a new website quickly and successfully. It also describes our complete project fulfillment process. If at any point you need further assistance, please feel free to contact us.

SYNOPSIS
STEP 1: Review Package
  Review this website design package with the realization that it is for a complete website with each of the listed features. To find out more about what this package offers, please read the details, FAQs, Guarantee, Delivery, and our Terms and Conditions. Please feel free to send us questions or call us for more information about this package and associated details.

* You may use this website package to have us build a custom designed website for practically any genre of business. It works very well for all small businesses, corporations, ministries, churches, schools, personal sites, bands, singers, authors, and anyone else seeking to have a professional website.
STEP 2: Choose Options
 

Please choose your preferred options according to the knowledge you have about your project. You will need to select how many pages you want us to build, how you wish to handle website hosting and maintenance, and select your preferred logo service. All the other options listed are not required. To receive our maximum discount, however, you may add on as many options and services as you would like at this time and we will include them with your original build. You may also add services from any other area of our website, and are not confined to just the options listed by popularity. We have made complete details about each option available by clicking the information button.

Example for selecting options: Let's say you would like to have a professional 7 page website with a feature rich slideshow player to display intriguing images on your home page. You would like to take advantage of our Smart Care maintenance package and hosting that we offer. You only need a simple textual logo with your company name at this point, but you need it to be created for you. You also would like to take advantage of our SEO Starter Pak. This is how you would proceed:

Using the options area to the left,

1. * Package Size: Select "up to 7 pages (+$100.00)"
2. * Hosting/ Maintenance: Select "Smart Care (+$49.95)"
3. * Logo Service: Select "Simple Logo (+$0.00)"
4. * Master Slide Show: Select "Home Page Only (+$125.00)"
5. * SEO: Select "SEO Starter Pak (+$350.00)"

When you are finished selecting your options, simply click "ADD TO CART" and the system will show you the total for your entire package. From there you may follow the prompts to go through the rest of the checkout process. If for some reason you are not finding the service you would like to add to your order among the options listed, you may shop the rest of our site to find the service you require, or please Contact Us for further assistance. We offer virtually every service you can ask for; however, they may not all be listed on our website.

Tip 1: Click the buttons for more information about options listed.

Tip 2: Choosing package size. Choose the package size that includes the minimum number of pages you know you will need based on the tabs and links you will have in your website. As an example each of the following pages would count as 1 page each: Home, About Us, Contact Us, Service Pages, Product Page, Gallery, Videos, Testimonials, FAQs, Blog, Forum, Support, News Articles, Archives, Events, Calendar of Events, Site Map, Employment, Customer Service, Chat, Terms and Conditions, Privacy Policy, Shipping Policies, etc.

Tip 3: The option prices listed in this package may provide a discount and help you to save money on your total setup. If you are unsure if you wish to add them at this time that is OK; you may add them later as we collect all of your information for your project at the same price listed. We recommend you add on the options you know you will want now as it is the easiest and always the lowest price available. You may also add on services post site delivery at our regularly listed rates.
STEP 3: Add To Cart & Checkout
 

ADD TO CART: When you are finished selecting your options, simply click the "ADD TO CART" button and you will be brought to your CART. You will see an itemized list of your entire package and the total including the options you selected.

CHECKOUT: After you have made your final high quality web design service selections, click CHECKOUT. The checkout button is located at the bottom right of the shopping basket underneath your grand total. From there, you will be presented the rest of the checkout process step by step. At this time, you will be asked for standard address and payment information. Before you can checkout, you need to confirm that you have read the package Details, FAQ's, Our Guarantee, Delivery, and our terms and conditions. The combination of the information in these areas acts as your contract with us. After Checkout is complete, you will receive a copy of all that has been promised in the form of a receipt. You will receive 2 copies of the receipt, one within the MY ACCOUNT section of this website and the other will be emailed to you. You can login to your account by going to the lower left hand corner of this website on almost any page and clicking the link that says "log in", or if you are already logged in you may click on the link that says "My Account".

VIEW CART: At any time after you have added items, you may click the shopping basket icon in the upper right hand side of the screen to be brought to your current shopping basket and total.

Tip 4 - If you would like to change your options, simply click the link on the item name in your cart and you will be brought back to the package description page. You can then choose your options again and click add to cart. The cart will now show you each package you have created and you can compare creations! Add as many variations as you like for easy comparison. To delete a package or item from your cart, click the grey x next to the item in the shopping cart.

Tip 5: "Continue Shopping": You can shop our site for other upgrades not listed with the package or options and add them to your order.

Tip 6: To save even more money, read through our site for listed coupon codes that give additional discounts.

If you cannot find the service you require on our website, please Contact Us for further assistance.
STEP 4: Materials & Clarification
  Collect Materials: Immediately after confirming payment, we will direct you to our easy-to-use information submission area. This area will guide you through the process of submitting the information and materials we need to complete your entire project in an organized fashion. You will be able to submit information and upload various forms of materials and media for use in your website and be given easy step by step directions. We also offer unlimited customer support throughout the entire process of collecting your information should you need assistance.

Web Master Review / Clarification of Details: After you submit your information and materials, we will review what have sent and get back to you concerning anything else that we might still need. We ask that you allow us approximately 2-3 business days to conduct our review and send you an email containing an overview of your project. Our overview will normally contain everything we still need to communicate about concerning your project and will be in an easy to read outline format. We will answer questions that you have made known to us and ask you to supply information or media not yet received. We'll make sure that we have everything needed to complete the basic structure of your website, and, if we do, we will get started working on your project immediately. We will simultaneously communicate with you through email or phone as needed to gain clarification on details you have submitted and to inform you of any missing information we might still need to bring your project to completion. We will also help you with any other miscellaneous special requests, provide advice, and discuss any other add-ons, upgrades, or modifications that you might still wish to purchase. We will send an appropriate invoice if additional services are requested or if you happened to miss an option while making your initial purchase.
STEP 5: Website Assembly
  After fully communicating about your materials and information, you can sit back and relax while we complete your website and prepare it for your review. In this step we will create the look and feel of your website in accordance to the information you have given us and join it together with the structure of the website we create. Essentially, we use this time to fully assemble the website, configure files, attach the CMS, insert the content, and install and configure every component purchased.

Creating the look and feel of your site is often the longest step in the entire process, but, as you can tell by our testimonials, it is well worth it. Once we have merged the look and feel and structure, we will create the layout(s) necessary for your site and insert all the content you have provided. When completed, we upload all the files to your server and fully test all parts of your website to ensure that everything is working properly. At that time, we prepare an email welcoming you to your new website. The email will contain all important information surrounding the website including instructions on how to view and use your new website, a list of everything that you should know about your site, usernames and passwords, and much more. The website assembly normally takes 10-15 business days or less.
STEP 6: Client Review
  When your website is ready, we will send you an email providing you with full access and login information to your website along with a link to our quick start guide and/or videos on how to use the CMS. You will be able to review your website on your domain and begin using the Content Management System immediately. We believe you will LOVE your new website!

We allow up to 30 days for you to give us feedback about the website and request any changes that might need to take place. In our experience, most clients have either minor or no change requests at all and find that most changes they might think to ask for can actually be handled in the CMS; however, if you do happen to have any revisions to submit that you do not feel you can handle, this package includes ONE FREE PASS of basic changes. To qualify as a free change as part of your one pass of free changes, change requests must not include a complete change of direction for the website, include changes that require complete structural changes, or have been impossible to accomplish with what you communicated to us through our information submission area or during our review process. We require that your pass of changes be submitted to us in writing in a single (1) email and request that the revisions be listed line by line whenever possible. We will honor most requests and will always be pleasant and communicative in our responses. We respond very quickly to all revision requests and will normally conduct requested revisions within two business days of receipt. When you are satisfied with your new website we will launch it on the web!
STEP 7: Site Launch & Ongoing Support
  Site Launch: If we have not done so already, we will set your site "LIVE" on your domain. If you discover any errors in our workmanship within 30 days of site launch, we will correct them with no questions asked and at no additional charge.

Ongoing Support: Whenever you need anything else for your website, we will be available through a variety of maintenance plans and service offerings. You may also contact us at any time for upgrades or additional services that you might need. If you have not purchased a maintenance plan at this point, we will send you more information on our most current offers. Most of our maintenance plans act as a retainer for any service you may need from us in the future. Most plans also offer free service within the plan to help keep your website and our CMS up to date. All of our maintenance plans offer scheduled services that will keep your website running smoothly year round and establish a VIP precedence over clients without a plan. They also come with FREE business grade website hosting, domain registration, and generous discounts on any future work that you wish for us to perform. The best part is, we offer all the services you need under one roof, so you always know who to call when it comes to servicing your website.

Maintenance Plans: Our Smart Care and Hi-Perfomance maintenance plans each come with everything you need to keep your website running perfectly and also keeps your site professionally updated. They both include business grade website hosting, Free Domain Registration, Unlimited Business Email, Important sales statistics tools, the ability to make unlimited changes to the content of your site through our professional CMS, the technical essentials needed to keep your website up and running error free year round, Free webmaster service time each month and much more. Please check our maintenance plans for complete details.
Guarantee
 
OUR PERSONAL GURANTEE
  You are guaranteed to experience the simplicity of a promise delivered, just as you would expect, complete and on time. Your project will be handled with great care by web masters, design professionals, and marketing experts that have a heart's desire to help YOU succeed.
OUR 100% SATISFACTION GUARANTEE
 

We are so confident that you will love your new website by Acera Technologies that we offer a 100% Satisfaction Guarantee on all work we conduct. We will offer a 100% refund to any buyer not satisfied with the final outcome of the website we create for them.

Terms: There needs to be a clear reason the purchaser does not like the website we create, and we will ask that you give us ample opportunity to correct it to your satisfaction. We have never in our history had to issue a refund of any kind and believe you will love the website we create for you too! Please read our entire advertisement/package listing carefully before you purchase. We do not issue refunds due to technical issues related to a particular web host you have chosen, or if you are unable to provide basic information needed to create your website. Please contact us if you are unclear if your project falls within the guidelines of this website package BEFORE you purchase.


Delivery
 
Standard Delivery Time
  Your website will be ready for delivery approximately 15 business days from the date we have received payment and received your materials. We always work as efficiently as possible to deliver great results in as little time as possible. We believe you will love your new website!
Digital FTP Delivery
  Acera Technologies as Host: There are no shipping fees for direct digital FTP delivery to an Acera Technologies hosting account regardless of the size of the project. When your project is complete, your website will be delivered to your domain via FTP and other various technical delivery methods.

Other Host: For those electing to host elsewhere, you will be asked to pay a one time digital FTP delivery fee based on your project. This fee covers code changes that may be needed for your new website to work on your selected host as well as time needed for orientation surrounding your account, host control panel situation, and communication time that may be needed to accommodate your design requests in accordance with what your host offers.
Backup Disc
 

Backup CD/DVD - It is always a good idea to have a backup of your website at your location, and that's why we offer you the opportunity to receive your own copy of the website through the mail. Upon your request, we will physically send you a back-up CD/DVD of your entire website. All files used to create your website including images, Photoshop files, HTML files, PHP files, scripts, etc. will be zipped up and safely delivered to you.

Shipping Method: We ship our back up discs (CD/DVD) via First Class Mail.

* Please check our website concerning current pricing for materials, organization, and shipping. For your convenience, back up discs ordered during initial purchase of your site package will normally be significantly discounted; however, you may order a back up disc of your website for as long as we keep it on file. (normally 5-7 years)


Terms and Conditions
 
Basic Terms / No Ongoing Contract
  This is a straightforward Invoice / Pay / Receive Services / Delivery situation. Concerning this package there are no further binding obligations beyond payment and delivery of services to your domain. Maintenance and hosting and other ongoing services we offer are either billed separately or considered to be separate. Purchasing this website package from our website with the features listed acts as your contract and proof of what you purchased. We will also send you an itemized receipt detailing your purchase via email.

Please also find our complete terms and conditions .
We Follow all U.S. and State Laws
  We follow all applicable U.S. and State laws. Anyone requesting sites to be built for illegal purposes will be turned in to the proper authorities.
Sites We Do Not Accept
  - We DO NOT ACCEPT adult / pornographic sites
- We DO NOT ACCEPT overtly sexually suggestive sites
- We DO NOT ACCEPT gambling sites
- We DO NOT ACCEPT psychic related sites
- We DO NOT ACCEPT sites selling drug paraphernalia
- We DO NOT ACCEPT sites that may be considered vulgar or obscene
- We DO NOT ACCEPT sites that sell similar services to Acera Technologies
- We DO NOT ACCEPT sites that promote non-family-friendly lifestyles
- We DO NOT ACCEPT any project that promotes religion not based on Christianity

*We reserve the right to accept or reject any website project for any reason whatsoever
** Please see our terms and conditions for more information
Payment Options
  We accept Visa, MasterCard, Discover, and AMEX as well as PayPal.

What We Expect From Our Clients
  We expect 100% payment up front for all of our services for all projects valued at less than $10,000.00.

Immediately after payment is received for your project, we will request that you send us the content needed for your website electronically whenever technologically feasible.

We ask that if you need help, that you would email us with any questions that you might have. We will attempt to answer as quickly and thoroughly as possible. We ask that you attempt to follow our directions as much as possible as we lead you through the development of your new website. We would like you to take note that we prefer email communication whenever possible during the information collection and development process and like to reserve phone time for times when it is needed for further or more complicated explanations.

We understand that there may be times when phone communication is preferred and will accommodate you. Please request a phone conversation call back by sending an email detailing the subjects you would like to discuss. You may also request a call back via text or by leaving a message on our voicemail. We also ask that you would maintain a professional and positive attitude while working with any of the agents of Acera Technologies.

We are "super responsive" to each of our clients needs and will respond in as timely a manner as feasible to all communication and requests.
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Acera Technologies provides Custom Web Design including Responsive Websites and eCommerce Storefronts, Web Hosting, Website Maintenance,
Search Engine Optimization (SEO), Social Network Marketing, Graphic Design, and other branding and online marketing services.
We serve customers worldwide and nationwide
as well as local clients across Northern Michigan including Gaylord, Petoskey, Charlevoix, Cheboygan, Traverse City, Kalkaska, and Alpena.

Northern Michigan Web Designers - Northern Michigan Web Design - Northern Michigan Website Design
Gaylord Web Designers - Gaylord Web Design - Gaylord Website Design
Acera Technologies - Copyright ©1997-2016 AceraTechnologies.com. All Rights Reserved.